EL RECREO SPANISH
Safeguarding Policy
At El Recreo Spanish, the safety and wellbeing of every child is our highest priority.
We are committed to creating a safe, positive, inclusive, and nurturing environment where children can learn, grow, and thrive through language and cultural education.
Our Commitment
We will:
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Place the welfare of children at the centre of everything we do.
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Promote a safe and supportive learning environment.
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Ensure all relevant staff hold an enhanced DBS check.
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Provide safeguarding training to staff where appropriate.
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Follow UK safeguarding legislation and best practice.
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Respond appropriately to any concerns regarding a child's welfare.
Parent Responsibilities
Parents and guardians must:
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Provide accurate emergency contact details.
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Inform us of any medical conditions, allergies, or additional needs.
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Ensure children are collected promptly at the end of sessions.
Reporting Concerns
Any safeguarding concern should be reported immediately to El Recreo Spanish management.
All concerns will be treated seriously and handled confidentially in accordance with safeguarding procedures.
EL RECREO SPANISH
Health & Safety Policy
At El Recreo Spanish, we are committed to providing a safe and healthy environment for all children, families, staff, volunteers, and visitors.
Our Commitment
We will:
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Maintain safe learning environments at all times.
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Conduct regular risk assessments where appropriate.
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Ensure venues are suitable for educational activities.
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Comply with all relevant UK health and safety legislation.
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Provide appropriate supervision during all sessions.
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Take reasonable steps to minimise risks to participants.
Participants and Parents
Parents, guardians, and participants are expected to:
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Follow instructions provided by staff.
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Inform us of any medical conditions, allergies, or additional needs.
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Report any accidents, hazards, or concerns immediately.
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Ensure children are collected promptly after sessions.
Accidents and Emergencies
All accidents, incidents, and near misses will be recorded and managed appropriately.
Emergency procedures will be followed where necessary, and emergency services contacted if required.
EL RECREO SPANISH
Behaviour, Inclusion, Photography, Complaints, First Aid, Online Safety, Refunds, Disclaimer & Cookie Policies
Behaviour Policy
El Recreo Spanish promotes a positive, respectful, and inclusive learning environment.
We expect all participants to:
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Treat others with kindness and respect.
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Follow staff instructions.
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Respect property, equipment, and learning materials.
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Avoid behaviour that may disrupt the learning experience of others.
Where behaviour becomes unsafe, inappropriate, or repeatedly disruptive, El Recreo Spanish reserves the right to remove a participant from a session or terminate enrolment.
Equality, Diversity & Inclusion Policy
El Recreo Spanish celebrates diversity and welcomes families from all backgrounds, cultures, nationalities, religions, abilities, genders, and identities.
We are committed to:
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Creating an inclusive environment where everyone feels valued.
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Promoting equality of opportunity.
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Challenging discrimination and exclusion.
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Celebrating multiculturalism and language learning through positive experiences.
We will not tolerate discrimination, harassment, bullying, or victimisation in any form.
Photography & Video Consent Policy
Photographs and videos may be taken during classes, camps, workshops, events, and activities for educational, promotional, website, social media, and marketing purposes.
Parents, guardians, or adult participants who do not wish to appear in photographs or videos must notify El Recreo Spanish during registration or in writing.
We will make every reasonable effort to respect these preferences.
Images and videos will be stored securely and used responsibly.
Complaints Policy
We value feedback and are committed to providing a high-quality service.
If you are dissatisfied with any aspect of our service, please contact us in writing at:
We will:
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Acknowledge your complaint.
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Investigate the matter fairly and objectively.
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Respond within a reasonable timeframe.
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Seek a fair and appropriate resolution where possible.
Complaints will be handled confidentially and professionally.
Medical Conditions Policy
The wellbeing of our participants is extremely important to us.
Parents and guardians must provide accurate and up-to-date information regarding:
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Allergies
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Medical conditions
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Medication requirements
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Additional support needs
Where appropriate, trained first aid personnel will administer basic first aid.
In an emergency, El Recreo Spanish may seek medical treatment on behalf of a participant where immediate action is required and parents or guardians cannot be contacted.
Online Safety Policy
For online classes and virtual learning activities:
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Children must participate in a safe environment under appropriate parental supervision where required.
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Sessions must not be recorded without prior written consent from El Recreo Spanish.
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Participants must behave respectfully towards teachers and other learners.
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Inappropriate language, behaviour, or misuse of technology will not be tolerated.
El Recreo Spanish reserves the right to remove participants from online sessions where necessary.
Refund & Cancellation Policy
NO REFUNDS POLICY
All bookings, classes, camps, events, workshops, memberships, and courses are non-refundable.
Refunds will not be provided for:
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Missed sessions
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Illness
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Holidays
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Change of circumstances
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Withdrawal from a programme
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Partial attendance
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Change of mind
Where appropriate and entirely at the discretion of El Recreo Spanish, an alternative session, online class, or credit may be offered.
This is not guaranteed.
By completing a booking, you agree to this policy.
EL RECREO SPANISH
Refund & Cancellation Policy
No Refunds Policy
El Recreo Spanish operates a strict No Refunds Policy.
All bookings, registrations, memberships, camps, courses, clubs, events, workshops, and class fees are non-refundable once payment has been made.
Refunds will not be issued for:
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Missed classes
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Illness
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Holidays
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Schedule conflicts
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Change of mind
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Withdrawal from a programme
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Non-attendance
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Partial attendance
In exceptional circumstances, and entirely at the discretion of El Recreo Spanish, an alternative class, online session, or credit may be offered.
This does not constitute an obligation and will be assessed on a case-by-case basis.
By completing a booking, parents, guardians, and adult learners acknowledge and accept this policy.
Cancellation by El Recreo Spanish
If El Recreo Spanish cancels a class or programme and no suitable alternative is available, an alternative session or credit may be offered.
El Recreo Spanish reserves the right to cancel classes due to circumstances beyond our reasonable control.
Franchise Website Disclaimer
The information contained on this website is provided for general information purposes only.
While El Recreo Spanish makes every effort to ensure information is accurate and up to date, we make no warranties regarding completeness, reliability, or accuracy.
Individual franchise locations may offer services, schedules, pricing, and programmes that vary by location.
Nothing on this website constitutes professional, legal, financial, educational, or medical advice.
El Recreo Spanish accepts no liability for decisions made based on information published on this website.
